All prices featured are inclusive of GST, delivery, and installation.
If you order online, our team will contact you upon receiving your order and schedule a delivery with you. If you order from our showroom, we will set your delivery date together.
If the cancellation happens after 10 am on the same day, we apply a late cancellation fee of $100.
For all in-stock items, we can deliver within 2 weeks. For out of stock items, our team will be able to give you an estimated delivery date.
Yes, we can hold your order until you are ready to receive them, up to 6 months. Any additional month will be charged for storage.
Yes, we allow returns up to 30 days after your last delivery. You can then request for an exchange, a store credit or a full refund.
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Yes, we allow exchanges up to 30 days after your last delivery.
Get in touch with our team by email, phone or WhatsApp by sending us pictures / videos. We will assess the situation and check if we can repair or a replacement is necessary.
After providing us with your bank account information, your refund will be received within 3 to 5 working days.
We accept payments with VISA, Mastercard, American Express, bank transfer, cheque and cash.
All prices featured are inclusive of GST. By law, our invoices need to show the GST breakdown.
We do not have any installment in place. However, you have the option to split your payment in half. A 50% deposit is required to confirm the order, the remaining 50% is to be paid upon delivery.
Yes, our bed frames come with wooden slats, made of pine wood, mounted on a metallic frame along with a central beam and leg for sturdy support.
Our slats set can support up to 350kg, depending on the volume repartition.
For aesthetics reasons, we would recommend choosing mattresses of 24cm height and up to 30cm maximum. Our headboards being quite short, a higher mattress would disturb the proportions.
Almost all our beds have an adjustable slat set with 4 levels. Our team will set your preferred height during the installation.
Yes, you can order a glass top for your table to avoid damages. Enquire with our team for the style options and prices.
Yes, we can drill additional wire management holes of 8cm diameter if requested upon order confirmation. We will send you the furniture technical drawing so you can indicate where you want the hole(s) to be placed.
Email us your sales order number along with pictures or videos of the broken mechanism. We will assess the situation and check if we can repair it or if a replacement is necessary.
Soul & Tables offers lifetime warranty on structural issues and manufacturing defects on all their wooden furniture. Usual wear and tear is not covered by the lifetime warranty.
The lifetime warranty applies to Singapore and Dubai, countries where Soul & Tables is located.
It can be any small touch up on your furniture such as sanding to remove stains or tighten the screws of a squeaky bed as well as heavy duty maintenance like varnishing, staining or mechanism replacement. Complimentary lifetime maintenance only applies on regular-priced items. All maintenance sessions are done on-site.
Yes, you can. You just need to send us your sales order number together with pictures of the furniture to be varnished/stained. Since all maintenance sessions are done on-site, we ask that you allocate a space for our team to proceed with the maintenance and clear all fragile items since it is expected to be dusty and noisy.
No, we do not do any customisation.
The varnish applied on our teak and oak furniture is water-repellent, not water-proof. While it gives you a bit more time to clean, it does not totally protect the wood against stains. We would recommend using coasters and placemats.
We aim to remain consistent and transparent in our price offer all year long which is why we do not have special promotions or sales on regular items. However, we offer tiers discounts according to your total amount: 5% off for orders above $2,000, 10% off for orders above $5,000, 12% off for orders above $8,000 and 15% off for orders above $10,000.
Soul & Tables offer a free 1-for-1 disposal service. You just need to request for it when you confirm your order and send us pictures of your items to dispose of.
If the items are in good condition, we give them away to charities and families in need. Otherwise, we work with disposal companies that dismantle the items and recycle or upcycle some of the elements.